CME offers a forum for resolution, through binding arbitration, of customer claims against the following:

• Members of a division of the Exchange and/or their employees,
• CME clearing member firms and/or their employees, or
• Introducing brokers and/or their employees in instances where the introducing broker is guaranteed by a CME clearing member firm.

CME arbitration proceedings are administered through its Division of Market Regulation, which prepared the guide to explain the arbitration process and clarify the responsibilities of the parties, the arbitrators, and the Division of Market Regulation.