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q1
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W
hat does CME's GLOBEX Trader® Internet Solution use in order to trade via
the internet?
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a1
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CME uses a technology called the VPN or Virtual Private Network.
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q2
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W
hat is a Virtual Private Network?
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a2
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Virtual Private Network (VPN) is a secure method of accessing CME‘s electronically traded products on GLOBEX using your preferred
Internet Service Provider.
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q3
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H
ow secure is CME’s GLOBEX Trader > Internet Solution?
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a3
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The CME's VPN solution uses state-of-the art 128bit IPSEC encryption
technology and advanced modulating encryption algorithms. .
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q4
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I
am a existing VPN customer with the the previous version of the VPN client installed, how do I upgrade to
the new version?
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a4
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Before installing the new VPN client, you must first uninstall the existing version. To do this,
Click the "Start" menu, got to "Settings", select "Control Panel" and double click "Add/Remove
Programs". Locate "Extranet Access Client" from the scroll box and click "Add/Remove". Reboot you
computer. Once this process is complete, you may install the new client by double-clicking the
installation program available at www.cme.com/vpn.
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q5
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I
am an existing VPN customer, can I use my existing Digital Certificate with the new VPN
client?
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a5
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Yes, all your original Digital Certificates are compatible with the new VPN client.
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q6
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W
ho is best suited to use CME’s GLOBEX Trader > Internet Solution?
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a6
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CME’s GLOBEX Trader > Internet Solution is targeted for users who do
not require a high-availability or a fault-tolerant connection.
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q7
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W
hat are the connectivity options to CME’s GLOBEX Trader > Internet Solution?
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a7
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To connect to CME’s GLOBEX Trader > Internet Solution, a subscriber must obtain
access to the Internet via an Internet Service Provider (ISP). The type of local access compatible
with the VPN is 56k, dial up, isdn, dsl or cable-modem, provided your ISP supports one of these
options.
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q8
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C
an I access other Internet sites while trading via CME’s GLOBEX Trader > Internet Solution?
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a8
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No. The type of access provided via VPN Technology is called "Secured Tunneling" which enables
subscribers to communicate securely over untrusted, public networks. If you need to access other websites for
quotes etc., you will need access to another computer.
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q9
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C
an I use my AOL, CompuServe or Prodigy account?
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a9
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These ISP’s are not true Internet Service Providers, but rather private networks with gateway
connections to the Internet. The CME GLOBEX Trader > Internet Solution is supported only by ISP’s
with direct connections to the Internet.
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q10
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W
hat types of questions should I ask my ISP Vendor in order to ensure
compatibility?
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a10
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In order to use the GLOBEX®2 Virtual Private Network (VPN) solution the subscriber needs a
direct connection to the Internet and all available ports. Use the information provided below
to help ensure you have the proper connectivity available to access CME’s VPN.
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The CME subscriber must have a public address. Either static or dynamic (DHCP) will
work.
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The ISP (Internet Service Provider) must allow all outbound Transfer Control Protocol (TCP)
and User Datagram Protocol (UDP). Specifically TCP Port 709 and UDP Port 500.
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The ISP must access all Internet Protocols (IP). Specifically “IP Protocol 50” (not Port
50).
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The ISP must not use “many to one NAT” (Network Address Translation) or Port Address
Translation (PAT).
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q11
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W
hat hardware will I need to access the GL WIN front-end?
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a11
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Outlined below are the minimum and recommended specifications for desktop hardware:
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Component
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Minimum Requirements
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Recommended Requirements
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Processor Speed
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800 Mhz
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1.2 Ghz or higher
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RAM
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512 MB
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1 GB or more
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Hard Drive
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10 GB
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20 GB or more
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q12
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W
hat operating systems are supported?
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a12
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q13
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W
hy do I need a personal firewall (such as Zone Alarm or hardware router) if
GLOBEX Trader > Internet is secure?
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a13
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GLOBEX Trader > Internet Solution is only secure when you are using the GLOBEX Trader >
Internet Software. It is important that our customers are protected when they are not using GLOBEX
Trader > Internet, especially those customers with a high-speed and/or always-on connection such
as DSL or cable.
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q14
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C
an I use Windows NT Server or Windows 2000 Server?
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a14
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No, the Extranet Client is not compatible with Windows Server Products.
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q15
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W
hat is the process to subscribe to the GLOBEX Trader > Internet?
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a15
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- Contact GLOBEX Services, complete and submit paperwork.
- You must have a Clearing Firm Guarantee from a CME FCM.
- You must complete a User I.D. Request Form, signed by your CME FCM, which will generate a User
I.D. and password that will allow you to log into the GL WIN software.
- You must complete a GLOBEX Training Class by contacting the GLOBEX Services Department at
312-930-2397.
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q16
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O
nce I have established local access, what are the next steps for me to
connect to CME?
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a16
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- CME GLOBEX Services provides the subscriber with instructions on how to receive the software
that allows the end-user to communicate with CME’s GLOBEX Trader > Internet via VPN Technology.
- Once the paperwork is turned into GLOBEX Services, we will provide the end user with the Codes
needed to download the VPN Digital Certificate via fax or mail.
- Once the subscriber is communicating with CME’s GLOBEX Trader > Internet, GLOBEX Services will provide
instructions on how to download the GL WIN software.
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q17
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C
an I call the GCC if I have problems with my ISP or local access
carrier?
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a17
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Since the subscriber owns the PC and the Internet connection, it is the responsibility of the
subscriber to troubleshoot any technical and hardware issues related to their local connection; the
subscriber is responsible for the workstation and the Internet connectivity. The user should call
the GCC for order status or cancellation.
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q18
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What is the cost to utilize CME’s GLOBEX Trader > Internet?
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a18
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The total monthly fee for connecting to CME’s GLOBEX Trader > Internet is $400; the monthly GLOBEX Trader
software access is $200, and the monthly connectivity fee to the VPN is $200.
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q19
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I
s there an installation cost for the GLOBEX Trader > Internet or a
Contract commitment?
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a19
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There is no installation cost for access to CME’s GLOBEX Trader > Internet, however, the contract is for 6
months. If you cancel your GLOBEX Trader > Internet access prior to 6 months, you will be
responsible for the $400 monthly fee until your 6 month commitment has ceased.
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Home Networking Questions
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q20
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Can I use an Internet sharing router that is store bought or provided to me by my ISP?
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a20
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You can use an Internet sharing router if that device supports IPSEC forwarding. Please be
advised that your are more likely to experience issues if you use a sharing device
and certain steps will need to be taken in order for this to work.
- Disable KEEPALIVES on the Extranet Client through the Options Menu.
- You may be kicked off every 7 hours and 30 minutes. This happens because "UDP 500" is not
allowed or is not routed back to your computer from the GLOBEX Trader > Internet gateway.
- Your network performance may decrease when other workstations are also on the Internet through
the same sharing device.
- Internet sharing devices may make it hard for the CME, Genuity and your ISP to troubleshoot problems that you may have.
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q21
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C
an I use a Multi-Processor Computer?
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a21
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No, the Extranet Client is not compatible with a Multi-Processor Computer.
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q22
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C
an I connect to CME through the GLOBEX Trader > Internet on more than one
computer, for example my Laptop when I’m traveling?
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a22
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Yes, you can save your digital certificate to a floppy disk and transfer it to another computer
such as a laptop. You will need to load the Extranet Client on the second workstation and
GLWIN.
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q23
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C
an I connect to CME through the GLOBEX Trader > Internet on more than one
computer at the same time?
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a23
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Yes, provided that you have two digital certificates and two GLOBEX Login I.D.'s. You cannot login concurrently with the same digital
certificate. Users cannot have more than one GLOBEX Login I.D.
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GL-Performance Issues
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q24
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W
hy am I having problems connecting to the CME internal web-site http://
204.167.179.133:12001?
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a24
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First check that the Extranet Client is started and connected to the CME. Left-mouse-click on
your START button and select Run, in the Open box type "http:// 204.167.179.133:12001 " excluding
the parentheses. If you are still unable to connect, right-mouse-click on the Internet Explorer
icon on your Windows desktop and left-mouse-click on Properties. Next left-mouse-click on the
Connections TAB, left mouse click on "LAN Settings" button and verify that "Automatically detect
settings" is not checked. If after this you still cannot connect left-mouse-click on your START
button and select Run, in the Open box type "command" excluding the parentheses. In the command
window that you opened type the following "ping 204.167.179.133:12001" and hit the Enter key. You
should see a message "Reply from 204.167.179.133:12001", if you see something else such as "request
timed out" or "destination unreachable" call 312-456-2391.
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q25
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W
hy am I getting logged off of the GLOBEX Trader > Internet?
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a25
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There are several factors that would log you off the GLOBEX Trader > Internet.
- If your are using an Internet Sharing router you will need to Disable KEEPALIVES on the
Extranet Client through the Options Menu.
- If your are using an Internet Sharing router you will likely get kicked off
every 7 hours and 30 minutes. This happens because "UDP 500" is not allowed or is not routed back
to your computer from the GLOBEX Trader > Internet gateway.
- If you are inactive on GLOBEX Trader > Internet for 15 minutes or longer you will get logged
out. To avoid this problem, make sure GLwin is running and you have some sort of market data coming in or
going out.
- Your ISP could go down or log you off with warning you.
**If you get logged off of GLOBEX Trader > Internet and GL WIN was not logged off correctly,
call the GCC immediately at 312-456-2391 to take care of any open orders. |
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q26
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What
if I forget my password for GLOBEX Trader > Internet?
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a26
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Your password cannot be retrieved. You will need to call the GCC at 312-456-2391, the GLOBEX Support Specialist will revoke your primary digital
certificate and issue you a backup digital certificate. You will need to retrieve your new digital
certificate.
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q27
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I
have AOL, but I do not use it to connect to GLOBEX Trader > Internet. Is
this ok?
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a27
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AOL (America On Line) uses virtual adapters that have been known to cause conflict with the
Extranet Client Adapter. You should remove AOL and all of its adapters and reinstall the Extranet
Client to be safe or to fix the problem.
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q28
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A
fter I install the Extranet Client I get a "driver error". What is this
error from?
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a28
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After installing the Extranet Client you must reboot your computer.
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q29
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My GLOBEX Software has been corrupted or damaged. How do I easily fix
this?
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a29
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To fix or repair the GLOBEX Trader Software (GL WIN), open your "Control Panel" and click the
"Add Remove Programs" icon. Find and select GL WIN from your installed program list and click the
"Add/Remove" button. When the "InstallShield Wizard" program opens, select Repair. The GL WIN repair
option should fix corrupted, damaged, or missing files. Save the installer downloaded from
the software logon page in the event you are asked by GCC staff to do a clean install.
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q30
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H
ow do I maintain a clean windows platform to run GL Trader?
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a30
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A clean Windows platform can run on as few as 16-20 processes depending on installed hardware.
Additional software or processes use memory and CPU cycles that will affect overall
performance. In addition, Internet browsing can install Viruses, Adware or Spyware type programs that will impact performance and functionality.
Use of Virus protection and Adware removal tools found on the internet may improve performance.
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q31
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H
ow do I check and control how many programs or processes are running on my
machine?
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a31
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Press CTRL-ALT-Delete on the keyboard and select TASK LIST to view the Windows Task
Manager. Select Applications and Processes tabs to view running programs and processes.
You may control these by running the “msconfig” control panel. Activate this control by pressing Start—Run
and typing “msconfig” in the Open box. The Startup tab of this control panel can be
used to control these processes. Additional information on the proper use of “msconfig” may be found on Microsoft’s website.
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q32
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W
ho can I contact if I have any further questions?
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a32
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You can email us at
access@cme.com or GLOBEX Services at 312-930-2397.
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