When calling the CME® Globex® Control Center (GCC) for an order status or cancellation request, the following sequence of steps will take place. Please be sure to have all of the required information available before you call. For registered contacts already familiar with the process, please have your GCC Help Card handy.  

 

1.	The GCC will confirm security information to verify the caller is authorized to cancel the requested order(s).
2.	The GCC will confirm the purpose of the call and scope of the order cancellation.
3.	The caller should have prioritized the order(s) to be cancelled for the GCC.
4.	To confirm accuracy of the information, the GCC will initially confirm and acknowledge one or more open orders or fills.
5.	The GCC will confirm the orders to be canceled and, if applicable, any orders that must remain open.
6.	Any remaining open or filled orders will be verified.

  1. Confirm security information
The initial step of each phone call to the GCC is to confirm the caller's User ID. This ensures that only calls from CME Globex users are fielded and that a GCC Analyst will be available. The User ID also provides the GCC with the user's security questions. The GCC will immediately confirm one or more items of the security information on file with each registered contact. For legal reasons, confirmation of this information is required for each order cancellation or order status phone call.

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  2. Confirm purpose of the call
The process for canceling orders and the information required to efficiently access orders varies with the type of cancellation and the API through which orders were submitted (e.g., iLink®, CME Globex Trader®, etc.). Possible order cancellation requests are as follows:

Cancellation Request Type	Example Cancellation Method
Cancel All Orders for the Firm	Cancellation of orders by firm is the most specific type of order cancellation. However, with the advent of single stock futures (SSF), the "Cancel All" function is unavailable if the firm has any open positions in SSF.
Cancel All Orders for a Trader	CME Globex APIs make the "Trader" designation somewhat ambiguous. For these types of Order Cancellations, the actual cancellation will be executed by: - Firm Path, and or Account Number -OR- - Individual TON Numbers
Cancel All Trader Orders for one or more Commodities	This cancellation is executed by: - Firm, Path, Account Number and Commodity -OR- - Individual TON Numbers
Cancel All Trader Orders for one or more Contracts.	This cancellation is executed by: - Firm, Path, Account Number, Commodity, and Contract -OR- - Individual TON Numbers
Cancel one or more individual orders for a Trader	This cancellation is executed by: Individual TON Numbers -OR- Firm, Path, Account Number and (Commodity and/or Contract)

Based on the type of request and the API, the GCC Analyst will ask for one or more of the following pieces of information:

• TON - Identifies one single order.
• Account Number - Identifies one single account (usually an individual account).
• Path - Important for all except CME Globex Trader.