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CME Globex Market Alerts
CME Globex Control Center
The Globex Control Center ("GCC") provides Globex customer support and problem management only to members, clearing members and customers designated by clearing members. To be eligible for GCC support, such persons must register with the GCC ("Registered Contacts"). The GCC provides customer support via a specified telephone number and during specified hours.

System Events and Market Halts
The GLOBEX Control Center has implemented procedures to enhance information sharing with customers and staff in emergency situations. If CME determines that an event is likely to affect a significant number of customers and/or has the potential to require an emergency market halt, the GCC will make this information known via the following methods:

Globex Targeted Messaging System:
Messages will be sent via email, pagers, fax, mobile phones, and land phones once they have been identified to the GCC.

GCC Phone Message System
Registered Contacts: Call 312-456-2391 or 44-20-7623-4708

CME.com
Messages will be posted to the cme.com home page at www.cme.com

Non-registered Contacts May Call These Numbers for Emergency Information:
Emergency Status Line Numbers
Country Number Country Number
United States
and Canada		 866-9-GLOBEX or
866-945-6239		 Luxembourg 00-800-994-56239
Belgium 00-800-994-56239 Netherlands 00-800-994-56239
Denmark 00-800-994-56239 Norway 00-800-994-56239
Finland 990-800-994-56239 Portugal 800-9945-56239
France 00-800-994-56239 Spain 00-800-994-56239
Germany 00-800-994-56239 Sweden 00-800-994-56239
Greece 00-800-1809-945-6239 Switzerland 00-800-994-56239
Ireland 00-800-994-56239 UK (BTI) 00-800-994-56239
Italy 00-800-994-56239 UK (C&W) 00-800-994-56239

If markets are halted, the GCC will send regularly-timed messages at 15-minute intervals throughout the investigation of the event. Once the issue has been resolved, the GCC will send appropriate messages using the methods above announcing the event has been resolved.

Upon resolution of a major market event, the GCC will provide follow up communications to registered contacts. Post-event communications will typically be distributed in the form of a System Update, which the GCC will issue

  • By 16:30 CT the same day if resolved before 12:00 CT
  • By 10:00 CT the next day if resolved after 12:00 CT

Globex Registered Users Hotline
312-456-2391

Outside U.S.
+44 20 7623 4708

CME® TeleSTAT is an automated phone system, which will enable CME Globex users to access the following trade information via the telephone, after entering a unique and secure User ID and PIN:

  • Total Cleared Trades by Trade Date
  • Last 10 Executions
  • Total Cleared Trades with Last 10 Executions
  • Cleared Trade Reports that can be emailed to the registered email address
  • Registered CME TeleSTAT Information
Users registered for CME TeleSTAT have the ability to avoid GCC call queues in times of high call volume and automatically retrieve trade details. Please call 312.456.2391, option 7 for registration information.

For more details about CME TeleSTAT service please reference www.cme.com/telestat.